What happens after I have ordered my product?

First of all, so fun that you found something you liked with us.
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about product, price, billing and delivery address.
If there is any error in the order confirmation, you should contact us coffee@swerl.se immediately.

I have not received any order confirmation after ordering?

If you have not received an order confirmation, feel free to check your spam - sometimes it can end up there, if it is not there contact us at coffee@swerl.se and we will check if everything is ok with your order.

How does it work with shipping?

Our normal delivery times are 1-3 days for deliveries within Sweden and 3-10 days for deliveries outside Sweden. Orders placed on weekends are sent no later than the following Monday.

For shipping prices see Shipping.

Should delivery delays occur (without us notifying you of a longer delivery time) please contact us by e-mail: coffee@swerl.se.
We send all our packages with Postnord and DHL.

Can I return a product because I have regretted the purchase?

Yes absolutely. When buying goods, you as a customer have a statutory 14-day right of withdrawal that applies from the time you receive an item that you have ordered.
Remember that you are responsible for return shipping, delivery and condition of the products upon return. The products must therefore be sent well packaged and in original packaging.
If you want to return your product, read more about how to do it and which products apply here.

What happens if I have received a damaged product?

We regret that you received a damaged product.
We inspect all products before they are sent to you. Should the product be damaged or incorrectly sent when it arrives to you - please email us at coffee@swerl.se with your complaint where you state your name, address, e-mail address, order number and a description of the error.
Remember that the complaint must be sent immediately after the defect is discovered and that you must always contact us for an approval before returning a defective item.
Feel free to read more here to know what applies.

How do you choose your products?

We choose our products with care. All you will find with us are products that we truly believe in. We use these daily in our café and during our free time.
With a selective collection, we want to be able to maintain good knowledge and quality of what we offer.

Will you sell even more different brewing equipment?

We niche ourselves in brewing equipment that we ourselves believe in and aim to maintain a really high standard in our range.
We want to be the place you visit to find something new and exciting in the coffee world.

If it is a specific product you are interested in and can not find anywhere else, please contact us. If the product is interesting and stays within our quality standard, there is a great opportunity that we include it in our range.

You who have told us about a new product that we do not know before will receive a discount on the product as a thank you, once it has entered our range!