From 1,5 EU for shipping our coffee-box outside of Sweden!

FAQ - Products

What happens after I have ordered my product?

First of all, so fun that you have found something you liked at our place!
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about product, price, billing and delivery address.
If there is any error in the order confirmation, you should contact us immediately shop@swerl.se.


I have not received any order confirmation after ordering?

If you have not received an order confirmation, feel free to check in your spam - sometimes it can end up there, it is not there contact us at shop@swerl.se.


How does it work with shipping?

Our normal delivery times are 2-5 days for deliveries within Sweden and 5-10 days for deliveries outside of Sweden. Orders placed on weekends are sent no earlier than the following Monday.

For shipping prices please refer to Shipping

Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us by e-mail: shop@swerl.se.
We send all our packages with Postnord and DHL.


Can I return a product because I have regretted the purchase?

Yes absolutely! When buying goods, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered. 
Remember that you are responsible for return shipping, delivery and condition of the products upon return. The products should therefore be sent well packaged and in the original packaging.
If you would like to return your product, read more about how to do it and which products apply here.


What if I have received a damaged product?

Oops, we're sorry you got a damaged product!
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives at your place - please email us at shop@swerl.se with your complaint where you enter your name, your address, e-mail address, order number and a description of the error.
Remember that the complaint must be sent immediately after the defect has been discovered and that you must always contact us for an approval before returning a defective item.
Feel free to read more here to know what applies.

How do you choose your products?

We choose our products with the utmost care. All you will find with us are products that we truly believe in. We use these daily in our cafe and during our free time. 
With a selective collection, we wish to be able to maintain good knowledge and quality of what we offer.

Will you sell even more different brewing equipment?

We niche ourselves in brewing equipment that we ourselves believe in, and aim to maintain a really high standard within our sortiment.
We want to be the place you visit to find something new and exciting in the coffee world.

If there is a particular product you are interested in and cannot find anywhere else, please contact us. If the product is interesting and stays within our quality standard, there is a great possibility that we will include it in our range.

You who have tipped us if a new product that we do not know from before gets a discount on the product as a thank you, once it has entered our range!


How can I learn more about products and how to best brew with them?

Each product has a fairly comprehensive description, but we will soon start posting videos and brewing tips under Brewing Tips and Instagram. You are also welcome to ask your questions at any time us on shop@swerl.se